AI Sahayogi

Terms of service

Last updated: 6 November 2026

These terms apply when an organisation signs up for AI Sahayogi, the AI customer-service service provided by AI Sahayogi (“we”). By signing up you agree to them on behalf of your organisation.

The service

AI Sahayogi answers your customers’ questions on the channels you connect, using the knowledge your organisation publishes, and hands conversations to your staff. We host and maintain the service.

Your account

  • Give accurate details when you sign up and keep your staff accounts secure.
  • You are responsible for what your staff do in your account.
  • You are responsible for the knowledge you publish: the assistant answers from it, so keep it accurate and up to date.

Plans and payment

  • Plans are paid in advance, monthly or yearly, at the price shown at checkout.
  • Card plans renew automatically until you cancel them. Khalti, eSewa and bank payments are renewed by you; we send reminders before the end date.
  • If a plan isn’t renewed, the service keeps working for a short grace period. After that the AI stops answering and conversations go to your staff until you renew. Your data is not deleted.
  • Plans have limits (for example staff accounts, chats per month and channels). Over the monthly chat limit, new chats go to your staff until the next month or until you change plan.
  • When you change plan, the new plan starts on the day you pay and the days already paid for are carried over at the plans’ relative prices.
  • If you think a payment went wrong, contact us and we will look into it.

Acceptable use

Don’t use AI Sahayogi to break the law, to deceive or harm people, to send spam, or to try to get around its limits or security. We may suspend accounts that do.

About AI answers

The assistant answers from your published knowledge, but AI can make mistakes. It is not a substitute for professional medical, legal or financial advice, and it must not be relied on in emergencies. Customers can always ask for a person.

Availability and changes

We work to keep AI Sahayogi available and secure, but we can’t promise it will always be uninterrupted. We may improve or change features; we’ll tell you in advance about changes that significantly affect your plan.

Your data

Your organisation’s data belongs to you. You can ask us to export it at any time. How we handle personal information is described in our privacy policy.

Ending the service

You can stop renewing at any time. We may end the service for an account that seriously or repeatedly breaks these terms.

Contact

Questions about these terms: contact us.